No account managers. No offshore delivery team.

Our service management lead runs the governance practice. He spent his career inside enterprise healthcare technology, most of it at Telstra Health, accountable for platforms sitting under 400+ healthcare organisations and around 100,000 staff. Environments where an outage reaches patient care, not just a dashboard.

Clients bring him messy operations: backlogs nobody trusts, incidents without owners, vendors without accountability. His job is to make them boring again. He has built major incident frameworks from scratch, chaired change governance across 3,000+ deployments a year, and fronted client executives when things were genuinely on fire, including a four month clinical data remediation run across hundreds of individually hosted databases.

• Took a failing outsourced support function back above 95% SLA and cut its backlog by 80%
• Held customer satisfaction above 92% for six straight years across national operations
• Led 200+ enterprise clients through a three year migration onto Azure

Dual Masters, Information Systems and MBA, Deakin University.

Major incident management· ITSM and ITIL· Dynamics 365· Vendor governance· Regulated environments

Our integration architect leads the Oracle and integration practice. He spent twelve years designing Oracle Fusion Cloud integrations at Accenture and Deloitte, on some of the largest transformation programs those firms run, across Financials, Supply Chain and HCM.

His speciality is the unglamorous layer that decides whether a platform is reliable: error handling, retry behaviour, API security and monitoring. He advises executives and enterprise architects from discovery through go live, and he has spent years turning one off integrations into reusable standards, so each delivery gets faster and safer than the last.

• Defined API governance, OAuth2 security and error handling standards adopted across multiple enterprise programs
• Delivered end to end Fusion Financials integrations spanning Journals, Invoices, Suppliers and FAH
• Builds connectivity across REST, SOAP, Kafka, Oracle ATP and managed file transfer

Oracle certified: Cloud Infrastructure Application Integration and SOA Suite.

Oracle Integration Cloud· Fusion Cloud· API governance· OAuth2 and security

Our platform lead runs cloud and platform engineering. His seventeen years span contact centre platforms, healthcare applications and core banking, most recently running incident command at Five9, leading the response to critical production events on a global cloud platform.

He builds the engineering that keeps operations honest: migrations, deployment pipelines, and the observability that turns a customer complaint into an alert you saw first. When something breaks at 2am he is the person on the bridge call, and the person who makes sure the same thing does not break twice.

• Migrated 200+ client environments onto Azure Kubernetes Service and Azure SQL
• Cut deployment downtime 25 to 30% with CI/CD pipelines across 250+ healthcare clients
• Supported banking and payments platforms serving more than 10 million customers

AWS certified Solutions Architect.

Azure and AWS· Kubernetes and AKS· CI/CD· Observability· Incident command

Our security lead runs cyber security and data protection. Ten years in enterprise Microsoft security, specialising in Purview data loss prevention, the Defender suite and Microsoft 365 compliance.

Her approach is security people can actually live with. She tunes data loss prevention from noise into signal, gets classification right so protection follows the information rather than the folder it sits in, and builds insider risk and investigation capability that stands up to an auditor. Endpoint, email, SharePoint, OneDrive and Teams, plus the governance layer above them.

• Designs and tunes Purview DLP across endpoint, Exchange, SharePoint, OneDrive and Teams
• Runs sensitivity labelling, records management and data classification programs
• Leads security incident investigation and digital forensics

Microsoft security and compliance specialist.

Microsoft Purview· Defender· Data loss prevention· Insider risk· Forensics