Aowias runs the service management and governance practice. He spent his career inside enterprise healthcare technology, most of it at Telstra Health, accountable for platforms sitting under 400+ healthcare organisations and around 100,000 staff. Environments where an outage reaches patient care, not just a dashboard.
Clients bring him messy operations: backlogs nobody trusts, incidents without owners, vendors without accountability. His job is to make them boring again. He has built major incident frameworks from scratch, chaired change governance across 3,000+ deployments a year, and fronted client executives when things were genuinely on fire, including a four month clinical data remediation run across hundreds of individually hosted databases.
- Took a failing outsourced support function back above 95% SLA and cut its backlog by 80%
- Held customer satisfaction above 92% for six straight years across national operations
- Led 200+ enterprise clients through a three year migration onto Azure
Dual Masters, Information Systems and MBA, Deakin University.
Major incident managementITSM and ITILVendor governanceChange advisoryRegulated environments